8:00 am Networking & Refreshments

8:30 am Chair’s Opening Remarks

Storing, Managing & Maintaining Knowledge

8:40 am Optimizing the Structure of Information in Your Content Management System (CMS) to Avoid a Digital Junkyard


  • Revealing how we have improved the structure of our information to be more sortable, refinable, and easily accessed
  • Reviewing ways to manage and tag information to make your database easier to search, use and manage at a later date
  • Driving employees to provide feedback and help improve the way information is stored so that it can be more efficiently retrieved

9:20 am Improving the Management of Your CMS to Help Users Find the Right Information More Quickly

  • Matthew Raven Manager of Enterprise Content & Collaboration, Black & Veatch


  • Creating customized information road maps to make specific information more easily accessible for the right people
  • Understanding the challenges of leveraging AI for automation and augmented decision making to drive impact at scale from automation and AI
  • Maintaining ease of accessing the right information as you add information, integrations, and scale your CMS

10:00 am Morning Refreshments

10:30 am Creating a System for Quality Control to Ensure the Information in Your Library Remains Relevant & Up to Date

  • Wes Beaumont Associate Vice President - Digital Transformation Leader, AECOM


  • Engaging knowledge management champions and Communities of Practice leaders across the organization to contribute information to the system
  • Assigning responsibility for checking and maintaining information to individuals across the organization and make quality control more manageable
  • Implementing taxonomy and governance standards across your CMS to keep information consistent
  • Regularly auditing the information in your CMS figure out which documents people are actually using vs not to remove outdated information

11:10 am Selecting the Right Technology to Manage Vast Amounts of Information


  •  Understanding how best to use your current technology stack to manage knowledge and determine whether you need to implement a new system
  • Benchmarking the features of tools and solutions on the market to support your company’s knowledge management processes 
  • Finding a solution that works for all different department groups to integrate knowledge across the organization 

Improving Knowledge Sharing

11:50 am Integrating Knowledge Sharing into Existing Learning Structures to Better Upskill Staff


  • Identifying existing L&D processes which are best suited to support and incorporate knowledge sharing
  • Integrating Knowledge Managers into the onboarding process to upskill new staff to quickly understand and efficiently use the knowledge base
  • Implementing mentor schemes to connect employees to the business and allow employees to pass on their knowledge
  • Focusing on the internal progression of employees to help them become better leaders and elevate their knowledge through the company

12:30 pm Lunch Break

1:30 pm Panel: Identifying How to Improve Knowledge Transfer in a Hybrid Environment


  • Exploring ways to replicate knowledge management practices from the physical environment to establish effective communication in the digital world
  • Understanding how you scale these solutions to maximize the reach and success of hybrid knowledge management
  • Discussing the culture changes that need to occur to optimize success
  • Discovering ways to monitor knowledge management in a hybrid world to measure knowledge attrition and loss

2:10 pm Audience Discussion: Exploring the Evolution of Knowledge Management in the AEC Industry in the Coming Years


Following the day’s sessions, this discussion will give you the chance to reflect on what knowledge management means for you and how you can use this information to help influence the future of your knowledge management programs.

2:50 pm Chair’s Closing Remarks

3:00 pm End of Conference

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